FAQ / SUPPORT
Do I need one chip for every athlete?
No. Many teams use one chip for every 3-4 athletes because the MyFreelap app roster makes it easy to assign results and rotate athletes through reps.
Can Freelap time longer runs like the 800m?
Yes. Freelap can be used for longer efforts, laps, and split timing depending on the setup. The right transmitter placement matters, so we can help match the system to the event.
Can I time two athletes at once?
Yes, but the right setup depends on whether athletes are running in the same lane, separate lanes, or staggered starts. This is a good place to explain when extra chips or transmitters are needed.
Can I use Freelap with a full team?
Yes. Freelap is built for teams, rosters, multiple coach accounts, and repeated sessions. Larger groups may need more chips so athletes can rotate without waiting.
What comes with the system?
List chip, transmitters, accessories, app access, and what is optional or sold separately. This prevents “what else do I need?” hesitation.
Can I add more chips or transmitters later?
Yes. Freelap systems are expandable, so buyers can start with a smaller setup and build as their group grows.
Is there a subscription fee for the app or stored data?
No. Results are displayed and stored in the MyFreelap app without ongoing software fees.
What is the warranty?
Add the exact warranty terms here. This is a major confidence builder for schools, teams, and facilities.
Will it work indoors or in bad weather?
Yes. Freelap can be used on tracks, turf, driveways, hallways, and indoor spaces. It is rain-resistant and wind-stable.
Which system should I buy?
Use this to point people to the quiz: “If you’re not sure, use the setup finder or contact us for help.”
I’d prioritize the first four because they directly address “will this work for my group?” which is usually the biggest purchase blocker.
Can I add components later?
Yes. Freelap systems are expandable, so you can start with the setup you need now and add chips, transmitters, relays, or accessories later as your athletes, training groups, or timing needs grow.
This is slightly different from “Do I need one chip per athlete?” because it answers the upgrade path question. It reassures people they do not have to buy the perfect full system on day one.
Do I need one chip for every athlete?
No. Many teams use one chip for every 3-4 athletes because the MyFreelap app roster makes it easy to rotate athletes and assign results.
Can Freelap time two athletes at once?
Yes, depending on the setup. If you want to time multiple athletes, lanes, or groups at the same time, we can help match the system to your workflow.
Can I add components later?
Yes. You can start with the setup you need now and add chips, transmitters, relays, or accessories as your group or timing needs grow.
Is there a subscription fee for the app or stored data?
No. Results are displayed and stored in the MyFreelap app without ongoing software fees.
How is Freelap different from laser timing gates?
Freelap is wireless, portable, and built for real training spaces. There are no bulky gates taking up training space and no laser alignment slowing down the session.
How is Freelap different from hand timing?
Freelap removes reaction-time error from stopwatch timing, giving you more consistent data you can trust across reps and sessions.
Can Freelap be used indoors or in bad weather?
Yes. Freelap can be used on the track, turf, driveway, hallway, or indoors. It is rain-resistant and wind-stable for real training conditions.
Is Freelap good for teams and schools?
Yes. Freelap supports rosters, multiple athletes, multiple coach accounts, stored data, and expandable setups for larger groups.
