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Email us anytime at support@simplifaster.com

Text or Call Us

Text or talk to a coach now at (925) 461-5990.

FAQ & Support

Which Freelap setup is right for me?

Use Find Your Setup to get a recommendation based on your sport and who you're timing. Prefer personal help? Call or text (925) 461-5990 or email support@simplifaster.com. We'll help you choose a setup that fits how you train now and can expand as your needs grow.

Do I need to buy a chip for every athlete?

No. When athletes run one at a time, they can share a chip using MyFreelap's roster, and each result is still saved to the right athlete. For a smooth training flow, we recommend one chip for every 3–4 athletes. Want to time two or more athletes at once? Give each athlete a chip, and Freelap automatically keeps every result tied to the right person—no calling out names, writing down times, or sorting results later. Start with what works for your group today and add more chips whenever you want to time more athletes at once.

What comes with each Freelap system?

Each system includes a different combination of chips, transmitters, and accessories. Check the What's Included section on the product page for the exact components and anything required separately. If you are comparing systems, use Find Your Setup or contact us before ordering.

Can I add more chips or transmitters later?

Yes. Freelap is expandable with compatible chips, transmitters, and accessories sold separately. Compatibility varies by product family, sport, and setup, so check the product's compatibility information or contact us before combining components.

Does MyFreelap require a subscription or Wi-Fi?

MyFreelap is free and subscription-free. An account is required. You do not need Wi-Fi during training: after signing in online before the session, you can collect results in offline mode with Bluetooth enabled and reconnect later to synchronize your data.

Can schools and teams request a quote or use a purchase order?

Yes. Freelap USA accepts purchase orders from schools and businesses. Use Get Quote, call or text (925) 461-5990, or email support@simplifaster.com for help choosing a system or preparing an order.